Locations Associate Job

Advantage Wholesale Supply, the most competitive and reliable building maintenance Supply Company in New York is looking for Location / Showroom full-time associates. We're looking for someone who would be able to assist customers in our showrooms and carry out regular warehouse tasks. In this role, you will represent the company in a positive and professional manner while providing superior customer service.

This is a customer facing role with heavy email and phone communications

Essential Duty and responsibilities:

Support and provide superior service in our showroom;
Ensuring customer satisfaction before and after the sale; accountability is key;
Assist customers in finding what items they may need;
Demonstrating professionalism in all aspects of the business;
Enhance the customer experience by providing an exciting and memorable service interaction;
Handle calls and emails from customers in a timely and efficient manner;
Be able to enter and process orders through our account processing software, following up with the necessary parties via email or phone according to specific notes for that particular account.
Receive daily inventory transfers and maintain stock integrity on a regular basis.
Maintain the premises at all time. General upkeep of the entire location. (i.e.: parking lot, warehouse area, restroom and the Showroom and its displays.

Skills and Qualifications:

Previous retail and or customer service experience is required; hardware retail experience is strongly preferred;
Energetic, friendly, motivated;
Independent decision maker with the ability to self-manage;
Strong eye for detail & organizational skills;
Excellent communication & interpersonal skills - written and verbal;
Results-oriented with the ability to balance other business considerations;
Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers;
Strong data entry skills, with experience in email corresponding / Strong MS outlook experience.
Able to work the full week Monday-Friday (7:30am - 5pm Monday to Thursday, 7:30am to 2pm Friday). Hours may vary given holiday and circumstantial adjustments* Stellar punctuality a must.

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